Contact Us

If you need to contact us about a correction, a question on one of our guides or a concern about something you read here, this page explains what we can help with and what is better sent elsewhere. We are an independent information site. We do not run betting accounts, hold customer funds or settle disputes with bookmakers.

Because we publish guides to betting sites outside the GAMSTOP scheme, many messages are really about a bookmaker's behaviour, such as a delayed withdrawal or a bonus that was removed. We explain below who can actually deal with those problems.

What we can help with

• Corrections: an out-of-date bonus figure, a payment method that has changed, or a factual error in a review.
• Questions about our content: how we reached a rating, what a term such as wagering requirements means, or where to find a topic on the site.
• Feedback: suggestions for guides, clearer explanations or topics you think we have missed.
• Business or partnership enquiries: these are read, but they do not influence rankings.

What we cannot do

We cannot access your account at any betting site, recover funds, reverse a decision or act on your behalf in a complaint. We also cannot confirm whether a bookmaker will pay a particular withdrawal. Any advertised offer on this site, such as the headline bonuses shown on our ranked cards, is the operator's own advertising. Check the current terms on the operator's site before you rely on it.

Before you write: a short checklist

1. Say which page and which section you are referring to.
2. Describe what you saw and what you expected, in a sentence or two.
3. If it is a factual correction, include a source such as the operator's own terms page and the date you viewed it.
4. Never send passwords, full card numbers, wallet seed phrases or identity documents. We will never ask for them.

Problems with a betting site

If your issue is with a bookmaker we have mentioned, the steps below usually work best. They apply whichever site you use.

1. Contact the operator's support first. Use live chat or email so you have a written record, and note dates, amounts and transaction references.
2. Read the relevant terms. Check the bonus conditions, withdrawal limits and verification rules you agreed to when you signed up.
3. Use the formal complaints procedure. Reputable operators publish one. Ask for a final response in writing.
4. Look for an independent dispute body. Which one applies depends on the operator's licence, so check the licensing details in its footer. Sites licensed outside Great Britain are not covered by UK Gambling Commission dispute routes, and protections can be weaker.

Our guide to terms and conditions explains how bonus rules and withdrawal restrictions commonly work, which helps when you are preparing a complaint.

Why we say this about regulation

The UK Gambling Commission licenses operators serving customers in Great Britain, and GAMSTOP is the national self-exclusion scheme that licensed operators must support. Sites that are not on GAMSTOP generally hold overseas licences. Accepting British customers is not the same as being authorised to serve them, and you may have fewer protections if something goes wrong. That is the main reason we encourage you to read licensing and complaints information before depositing. If you want to know more about how we approach this, read about us.

If gambling is causing you harm

We are not a support service, so please do not use this page for urgent help. If betting is affecting your finances, mood or relationships, you can speak to GamCare through its National Gambling Helpline (0808 8020 133) or its online chat. Both are free and confidential. You can also set deposit and loss limits, use self-exclusion, or install gambling blocking software. Our responsible gambling page covers these tools. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over.

Our independence and how we respond

The publisher may earn commission if you join an operator through links on this site. That relationship does not buy position, and commission does not decide ratings. We aim to read every message, but we cannot promise a reply time, and we cannot reply to requests for betting advice or to settle disputes. Where we correct something, we will update the page and its updated date.

Looking for something else?

If you came here to compare casino-style options rather than sports betting, our guide to non GamStop casinos is the better place to start.